Privacy Policy

CamelCompany.ca values the privacy and security of the information that you share with us through our website. We may change this privacy statement from time to time. Changes to this privacy statement are effective upon posting. Please check back periodically for updates.

Unless indicated otherwise, this privacy policy applies only to the personal information collected through this Web site. It is important that you understand how we collect, use and maintain your information. By “personal information” we mean your identifying information (name, home address and email address) and descriptive information (tastes and preferences).

We may refer to our brands and lines of business (i.e. Camel Heal, The Camel Company of Canada) as “we”, “us” or “our” throughout this Privacy policy.

This Privacy policy answers a number of questions.

What personal information is collected at our Web site and how is it used?
We collect personal information directly from you to process your online orders and to reply to your questions and queries. Examples of the information we collect include name, address, telephone number, email address, credit card number, personal preferences, sizing information, order information and responses to survey questions. We may also collect information from you concerning your gift recipient’s contact information to process gift orders.

We also collect information through technology. When you visit this web site, we collect navigational information such as browser type and version, service provider identification, IP address, the site from which you came and the site to which you navigate. Navigational information does not contain your name, address, phone number or other information that directly identifies you.
A cookie is a browser feature that allows us to better understand what you do while on our site. A cookie is a small data file that is stored by your Web browser on your computer. It is used to see how you navigate our Web site: what you click on and to remember you and your online purchases when you return. This helps us to provide better customer services and to improve our Web site by personalizing your online experience. We may use Cookies to keep track of what you put into your shopping bag so that if your online session is disrupted in mid-purchase , we would be able to contact you.

We also use clear-gifs on our Web site and in our emails. Clear gifs in emails help us confirm the receipt of and response to our emails

What information do third parties/ sister brands have access to because of the services they provide to us?
There are third-party “back-office” contractors who assist us with certain part of the business. They help us to fulfill orders, process payments, monitor site activity and may provide some customer service.
 
Law Enforcement and Emergency Responses
If we have good-faith belief that it is necessary/authorized under the law, we may disclose specific information to protect our customers, our business and the public.
 
Sale or Merger
As we continue to develop our business we might buy or sell business units. In these transactions, personal information is often transferred, but it remains subject to the promises made in any pre-existing Privacy statement, unless an individual consents otherwise.

 

Security
Camelcompany.ca has sophisticated encryption and authentication tools to protect the security of your credit card information using Secure Socket Layer (SSL) encryption. After every visit on our website, it is important to sign out of your account and close your browser window to secure the privacy of your credit card information.
 
What choices do you have over how information is used?
From time to time you may receive emails from us informing you of new products and promotional events.. You may stop future delivery of these emails by sending an email to Customer Service. Opting out of any of these emails will not stop operational or transactional messages such as email confirmations of your online orders.
 
How do you update your personal information?
It is important that your personal information is accurate and up-to-date. To update information, you may log on to our site and update your billing, shipping and other account information.

 

Whom should you contact with questions and concerns?
If you have any questions or concerns please send us an email at info@camelcompany.ca

 

Feedback
We value your feedback as it would help us to provide better customer service to you. Please provide us with your feedback at
feedback@camelcompany.ca