Terms & Conditions

By placing an order either online, email or telephone, you are agreeing to the terms and conditions that follows. The Camel Company of Canada may change these terms and conditions at any time.

Original shipping and handling charges will not be refunded unless an error occurred on our part in shipping your order. The Camel Company of Canada will not pay for the product to be shipped back to our office. We will issue a refund if it is deemed appropriate. No refunds will be processed without an RMA number.  The Camel Company of Canada cannot be held responsible for non-delivery of returned products and it is recommended that you get a “Proof of Postage” from the post office or courier. Please see 'Shipping and Returns' section for more details regarding Returns.

If for any reason beyond our control, we are unable to supply a particular item, we will notify you as soon as possible.

Time Guarantee & Delivery
Within 5 days of receipt of your order, we will do our best to ship the product to you depending on availability in our warehouse. If your items are not in stock, you will be notified by Customer Service within 5 days and will have the option to keep your order on file (backorder) or cancel. If you order items with different availability dates, we will hold all the items until the last item is delivered. You may choose to have each item delivered separately understanding that there will be a delivery charge each time. The Camel Company of Canada is in no way liable if a product does not arrive on a customer’s timeline. The Camel Company of Canada shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

You may cancel your order up to 24 hours following the placement of that order, by calling our Customer Service Department or by email. Within that time we will do our best to make changes to your order or cancel providing that the merchandise has not been shipped. If the product has already been mailed at the date of receipt of the cancellation of the order, you must return the product in accordance with the section 'Shipping & Returns'  and we will credit your credit card or debit card with the price of the product within 30 days beginning with the day on which notice of cancellation was given.

You can pay with MasterCard or Visa credit card. You may also pay by using a Paypal account.
Our liability to you will not exceed the total price charged(includes taxes) for the products.

Intellectual property
The contents of this Web site ( video clips, photographs, designs, images and other written materials) are protected by copyright, trade marks, trade dress and other intellectual property rights. You may not reproduce, display, modify, copy or distribute or use for commercial purposes any of the material or content of this Site without written permission from The Camel Company of Canada.

Links To Other Website
The Camel Company of Canada is not responsible for the contents of any linked sites. Any concerns regarding the contents of a linked site can be directed to the third-party website.

User Generated Content
Any comments, messages, videos, testimonials, photos and other contents that you send to The Camel Company of Canada represent that you have the right to grant The Camel Company of Canada a royalty-free, irrevocable right to use, reproduce, publish and publicly display these contents anywhere. The Camel Company of Canada is under no obligation to offer payment for any user generated content.

Availability Of CamelCompany.ca Website
From time to time, this site may be unavailable due to maintenance. We endeavor to restore service as possible.

Privacy Policy
You agree to be bound by our privacy policies.

Prices may change without notice.
We reserve the right to refuse service to any customer
You agree to hold harmless The Camel Company of Canada , its agents, employees and suppliers from any charges, claims and liabilities arising from your use of the The Camel Company of Canada (CamelCompany.ca) websites.

Upon placing an order with CamelCompany.ca you are agreeing to all the terms and conditions above.